STORE POLICY

Customer Care

At SixWrestling.com, we are dedicated to providing our customers with the highest level of service. Whether you're purchasing gear, learning about wrestling, or seeking support, your experience matters to us. Below is our commitment to you:
 
1. Customer Support
Our customer support team is here to assist you with any inquiries or concerns. We aim to respond to all queries within 24 hours on business days. You can contact us via our contact form on the website.
 
2. Product Satisfaction
We stand behind the quality of our wrestling gear and apparel. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order for an exchange. Beyond 30 days, we will do our best to ensure you are satisfied with your experience.
 
3. Shipping and Delivery
Orders are processed within 2-3 business days, custom manufactured, and shipped using reliable carriers. Shipping times vary based on demand, your location, time of year (Our goal is to have them to you within 3-4 weeks). In the event of delays, we will communicate promptly and work to resolve any issues. If your order is the result of a team store purchase order we will be bundled and delivered to the team. 

4. Returns and Exchanges
We do not accept returns and exchanges due to the custom nature of the products we provide.
 
5. Privacy and Security
We respect your privacy and are committed to protecting your personal information. All transactions on SixWrestling.com are secure, and your data will never be shared with third parties without your consent. For more information, please review our Privacy Policy.
 
6. Continuous Improvement
We value feedback from our customers. If you have suggestions on how we can improve our products or services, please don’t hesitate to reach out. We continuously strive to enhance your experience with us.
 

At SixWrestling.com, your privacy and safety are of the utmost importance to us. We are committed to protecting the personal information you share with us and ensuring a safe and secure shopping experience. This policy outlines how we collect, use, and safeguard your information when you interact with our website.
 
1. Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:

• Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect personal details such as your name, email address, phone number, and shipping address.

• Payment Information: To process your transactions, we collect payment details such as credit card information. These transactions are securely processed through trusted third-party payment providers.

• Website Usage Data: We collect data on how you use our website, including IP address, browser type, and browsing behavior through cookies and similar technologies. This helps us improve user experience and optimize our site.

 
2. How We Use Your Information
The information we collect is used to:

• Process and fulfill your orders.

• Communicate with you about your orders, promotions, and customer service inquiries.

• Improve and personalize your experience on SixWrestling.com.

• Send promotional offers and updates (with your consent).

• Ensure the security of our website and protect against fraud.

 
3. Information Security
We take security seriously and implement a variety of security measures to maintain the safety of your personal information:

• Encryption: All sensitive payment information is encrypted using Secure Socket Layer (SSL) technology.

• Secure Servers: Our servers are protected by advanced security measures to prevent unauthorized access.

• Limited Access: Only authorized personnel have access to personal information, and they are bound by confidentiality agreements.

 
4. Sharing of Information
We respect your privacy and do not sell or share your personal information with third parties except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, shipping, and customer support.

• Legal Obligations: We may disclose your information when required by law or to protect the rights, property, or safety of SixWrestling.com, our customers, or others.

 
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences, track website usage, and offer personalized content. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of the website.
 
6. Your Rights
You have the right to:

• Access, correct, or delete your personal information at any time by logging into your account or contacting us directly.

• Opt out of receiving promotional communications by clicking the "unsubscribe" link in our emails.

• Request a copy of the information we hold about you.

 
7. Children’s Privacy
SixWrestling.com is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will delete it immediately.
 
8. Updates to this Policy
We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed.
 
9. Contact Us
If you have any questions or concerns about our Privacy and Safety Policy, please contact us at sixwrestling@gmail.com.